Name: FLORIST CHOICE £70
Brand: Florist Yeading
Price: 70.00 GBP
Availability: InStock

Florist Yeading Online Flower Delivery Terms and Conditions

Introduction and Definitions

Welcome to Florist Yeading. These Terms & Conditions ("Terms") set out the basis on which Florist Yeading ("we", "us" or "our") provides online flower delivery and related services ("Services") to customers ("you" or "your") across Yeading and surrounding areas. By placing an order through our website or any associated platforms, you (the customer) agree to be legally bound by these Terms. Please read this document carefully. If you do not agree with any part of these Terms, you must not use our Services.

Service Availability

Florist Yeading delivers flowers and related products in Yeading and the nearby regions. While we endeavour to serve a wide geographical area, order acceptance and delivery remain subject to location, operational capacity, and serviceability. If your requested delivery address falls outside our delivery zone, we reserve the right to decline your order and will provide a full refund where payment has been taken.

These Terms apply to every customer in Yeading and its surrounding areas who purchases products or services through our online platform.

Order Process

When you place an order for flowers or any other products via our website:

Order Placement: To place an order, you must provide accurate information, including the recipient’s name, contact number, and a valid delivery address.
Order Confirmation: After placing an order, you will receive an automated order summary. Formal acceptance of your order only occurs when we send you an explicit order confirmation.
Order Amendments: Any amendments to your order details must be requested as soon as possible. We will do our utmost to accommodate changes, but cannot guarantee amendments received after preparation or dispatch.
Product Availability: All products are subject to availability. If a chosen flower, plant, or accessory is unavailable, we will substitute with a product of equal or greater value and similar style, unless you request otherwise at the time of ordering.
Acceptance: We reserve the right to refuse any order at our discretion. Reasons for refusal could include, but are not limited to, product unavailability, inability to service a delivery address, or concerns over the accuracy of information provided.

Payments

Full payment must be received at the time of placing your order. We accept a range of secure payment methods available on our website. All payments are taken in pounds Sterling (£ GBP). Where applicable, payment details are processed through secure third-party payment providers in accordance with industry-standard security protocols.

By submitting a payment, you confirm that:

You are authorised to use the credit or debit card or payment method provided.
You have sufficient funds or credit facilities to cover the full purchase amount.

We are not liable for any fees charged by your card issuer or bank in connection with your purchase. In the event that payment cannot be processed, your order will not be accepted or fulfilled.

Deliveries

We offer both same day and future dated flower deliveries in Yeading and nearby areas, subject to cut-off times and availability. Delivery options, charges, and possible delivery windows will be displayed during the order process before checkout.

It is your responsibility to ensure the delivery address is correct. If the recipient is unavailable at the time of delivery, we may attempt to

Leave the flowers with a neighbour or in a safe place, if permission is given.
Contact the recipient, where contact information is provided.
Leave a calling card with collection or redelivery instructions, if applicable.

Once delivered to the specified address, responsibility for the flowers passes to the recipient or the person accepting delivery on their behalf. We are not liable for any loss, theft, or damage after delivery is completed in accordance with delivery instructions.

Cancellations and Refunds

If you wish to cancel your order, please contact us as soon as possible. Cancellations and eligibility for a refund depend on the status of your order:

Before Preparation or Dispatch: A full refund will be granted for orders cancelled prior to preparation or dispatch.
After Preparation or In Transit: Due to the perishable and bespoke nature of flowers, we regret we cannot accept cancellations once an order has been prepared or sent out for delivery. No refund will be given in such circumstances.
Customised & Special Orders: Orders for special occasion arrangements, bespoke floral tributes, or personalised products are non-cancellable once confirmed and paid for.

If we are unable to deliver your order for any reason attributable to us, you will be offered either a re-delivery, replacement, or a full refund as appropriate. Refunds will be processed via the original payment method within a reasonable timeframe.

Returns and Quality Guarantees

We take pride in the quality and freshness of our flowers. If you believe the delivered flowers are faulty, damaged, or substantially different from your order, please contact us within 24 hours of delivery. We may request photographic evidence and will assess each case individually. Where justified, we will offer a replacement, partial refund, or other remedy as deemed appropriate by us.

Minor variations in colour, stem length, or arrangement style are normal and cannot be considered as faults, as flowers are natural products and some variation is inevitable. Satisfaction with longevity is subject to correct handling and care by the recipient.

Product Images & Descriptions

We make every effort to accurately display product images and descriptions on our website. However, due to the seasonal and perishable nature of flowers, the actual items delivered may vary slightly. All sizes are approximate. Any props or containers shown in images are for illustrative purposes unless explicitly stated as included.

Personal Messages and Data

If you choose to include a personal message with your order, you are responsible for ensuring it is accurate and appropriate. We reserve the right to refuse to send any message that is, in our opinion, defamatory, offensive, or otherwise inappropriate.

Your personal data is handled in accordance with our Privacy Policy, and by placing an order, you consent to the processing of your data for the purposes of fulfilling your order and communicating with you regarding your purchase.

Our Liability

We are responsible for ensuring that your order is prepared and delivered with reasonable skill and care. We do not exclude or limit our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any matter for which it would be unlawful to limit or exclude liability

Save as set out above, our total liability to you for any loss or damage arising in connection with your order shall be limited to the price of the relevant order. We are not liable for indirect or consequential losses, including but not limited to loss of profits, business interruption, or emotional distress arising from delivery delays, non-delivery, or product variations.

Force Majeure

We are not responsible for failure to perform or any delay in performance of our obligations under these Terms resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather, strikes, transport delays, pandemics, or government restrictions.

Intellectual Property

The content of our website, including images, text, design, and branding, is the intellectual property of Florist Yeading or our licensors. You may not use, reproduce, or distribute any content without our prior written permission.

Complaints

If you are dissatisfied with any aspect of our service, please contact us promptly so we can resolve your issue. We treat all complaints seriously and aim to respond within a reasonable timeframe.

Changes to These Terms

We reserve the right to update or amend these Terms at any time. The latest version will always be available on our website. It is your responsibility to review these Terms periodically, as your continued use of our Services constitutes your acceptance of any changes.

Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction.

General Provisions

Should any provision of these Terms be deemed invalid or unenforceable by a court, the remaining provisions will continue in full force and effect. These Terms represent the entire agreement between you and Florist Yeading regarding the provision of online flower delivery services, replacing any previous agreements or understandings, whether oral or written.

If you have any questions about these Terms or require clarification, we encourage you to get in touch with us before placing an order.

Note: These Terms apply to customers ordering flower delivery services in Yeading and the surrounding areas, and supersede any previous versions published elsewhere.