Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee
At Florist Yeading, delivering beautiful, fresh flowers to every doorstep in Yeading and the surrounding area is our passion. We take great pride in being a trusted local florist, and each bouquet is arranged with care to ensure you and your loved ones receive blooms at their brightest and freshest.
Damaged-On-Arrival Policy
On rare occasions, flowers may be damaged in transit despite our meticulous packaging. Should your order arrive with any damage, please let us know as soon as possible. We kindly ask customers to contact us within 24 hours of receipt so that we can swiftly resolve any issue. For efficient resolution, having a photo of the damaged flowers upon arrival is helpful. Our team is always ready to assess the situation and ensure you experience our full commitment to flower quality.
Freshness Window
We proudly guarantee that your flowers will arrive fresh and beautiful. Our standard freshness window ensures that arrangements will remain vibrant for at least 5 days from the date of delivery, provided they are cared for according to the tips included with your bouquet. If you believe your flowers have not lasted as promised within this window, please contact us with details and, if possible, a photo for assessment.
Refund & Replacement Options
Your satisfaction is our priority. If flowers are damaged on arrival or if the arrangement doesn't meet our freshness guarantee within the promised window, we will gladly offer you a choice between a replacement bouquet or a full refund. When you reach out regarding an issue, a dedicated member of our local team will discuss the situation with you and arrange the most suitable solution. Please note that in some cases, a return of the original item may be requested to help us investigate the matter further.
Complaints Process
We value open and honest feedback from our Yeading customers. If you are dissatisfied with any aspect of your experience, you can submit a complaint through our contact form or by visiting our shop in person. Upon receiving your complaint, we will acknowledge it within two business days and aim for a resolution within five business days. Our approach is always friendly, attentive, and focused on making things right for you.
Trusted Local Service
Florist Yeading is proud to serve both households and local businesses in Yeading and neighbouring areas. Our family-run shop understands the importance of reliability and trust in every community transaction. If you have questions regarding returns, refunds, or wish to raise a concern, please reach out to us—we are here to help, and your satisfaction is our highest priority. Thank you for choosing your local Yeading florist!
